
Your guide to seamless power swapping

1. Place your order
You can start your Power Swap via the NIO App or directly from your car’s center display.
- On the center display, open the map and select the Power Swap Station.
- Check battery availability and confirm your order.
- Head to the station when you're ready.

2. Start the swap
- Park in the marked spot in front of the station. The door will open automatically once your order is placed.
- Confirm the swap on your car’s screen and follow the instructions.
- Your vehicle will park itself, and a prompt will appear on your screen - tap Start Power Swap to begin.
- Once the process is complete, you’ll see a confirmation on the screen, and you’re good to go with a charged battery.

3. Complete the transaction
- Before your next battery swap, please open the NIO App to complete your current transaction.
- For effortless future swaps, link your credit card for automatic transactions.
- Even if you're using complimentary swaps, finalizing the current session in the app is still required.
If you encounter any issues during your Power Swap, our team is here to help:
NIO Power Swap Station | Abu Dhabi, Yas Marina Circuit
Nasim: 056 611 2166
Saravanan: 056 802 1121
NIO Power Swap Station | Dubai, Yiwu Market
Ajith: 056 429 6629
Kevin: 056 429 7297